Why Epicured?

Epicured is on a mission to combat and prevent chronic disease by translating evidence-based nutrition into medically tailored food solutions for patients nationwide. We operate at the intersection of healthcare, food, and technology — supporting individuals through direct-to-consumer offerings, enterprise partnerships, and Medicaid-supported programs.

By joining our Customer Experience team, you will play a critical leadership role in helping patients access medically tailored meals, navigate care pathways, and remain engaged in programs that improve long-term health outcomes.

Role Overview

Epicured is seeking an Associate Director, Social Care & Member Experience to lead and scale our healthcare contact Call Center operations. This role will oversee a growing team of Social Care Coordinators, Social Care Navigators, and Team Leads while managing the operational systems, reporting, and workflows that support member engagement and program enrollment.

This position is responsible for contact center leadership, performance analytics, and operational oversight across patient intake, member navigation, and billing-related workflows. The Associate Director will partner closely with senior leadership to improve operational performance, strengthen member experience, and identify opportunities to optimize revenue and program utilization.

The ideal candidate brings experience leading healthcare call centers, social care programs, or patient access teams, and is comfortable managing both people operations and revenue-supporting workflows such as eligibility verification, billing coordination, or program enrollment processes.

Key Responsibilities

Contact Center Leadership & Team Management

• Lead and develop Epicured’s Social Care and Member Experience team, including Social Care Coordinators, Patient Screener Navigators, and Team Leads.

• Oversee a team currently consisting of approximately 18 employees, scaling to 25+ within the next six months.

• Provide coaching, performance management, and operational oversight to ensure consistent, empathetic, and compliant member interactions.

• Establish team performance standards and ensure adherence to service-level expectations, call quality, and member satisfaction metrics.

Member Experience & Patient Navigation Operations

• Oversee workflows supporting member intake, patient navigation, referral coordination, and program enrollment.

• Ensure teams provide high-quality support to members navigating Epicured programs through Medicaid partnerships, enterprise programs, and direct-to-consumer channels.

• Improve the overall member journey by identifying operational gaps, removing friction points, and implementing scalable processes.

Performance Metrics & Reporting

• Monitor and analyze key operational metrics including:

• Conversion rates

• Retention rates

• Referral activity

• Engagement and utilization trends

• Leverage EMS reports, Epicured’s internal patient management portal, and Epicore (newly launched system) to track performance and outcomes.

• Identify gaps, inefficiencies, and untracked revenue opportunities; develop strategies to monetize and optimize these areas.

• Prepare PowerPoint presentations and performance summaries for weekly leadership and stakeholder meetings.

Billing & Revenue Cycle Collaboration

• Oversee operational processes tied to member eligibility, program enrollment, and billing coordination to ensure accurate documentation and efficient workflows.

• Collaborate with internal finance, billing, and operations teams to support revenue-generating activities tied to program participation and member onboarding.

• Identify opportunities to capture previously untracked revenue streams or improve operational efficiency across billing-related processes.

• Ensure the contact center team maintains proper documentation and compliance standards that support billing accuracy and audit readiness.

Systems & Contact Center Oversight

• Oversee daily usage and performance within Five9, Epicured’s virtual contact center platform.

• Conduct audits and quality reviews of call activity, adherence, and member experience.

• Use system insights to inform coaching, performance reviews, and operational improvements.

• Ensure workflows align across Epicore, EMS, and contact center systems.

Cross-Functional & Strategic Collaboration

• Partner closely with the SVP of Customer Experience on strategic initiatives, team scaling, and operational planning.

• Collaborate with internal stakeholders to align social care operations with revenue, referral, and patient engagement goals.

• Support continuous improvement initiatives tied to member experience, compliance, and business outcomes.

Qualifications

• 4+ years of experience in customer experience, healthcare contact center operations, or patient access environments

• 2+ years of team leadership or people management experience

• Experience working in a HIPAA-compliant healthcare organization

• Experience supporting or collaborating with billing, eligibility verification, revenue cycle, or healthcare program enrollment workflows

• Strong proficiency with Excel and Google Workspace (Sheets, Docs, Slides)

• Experience using contact center software platforms (e.g., Five9 or similar)

• Strong analytical and operational problem-solving skills

• Excellent communication, leadership, and organizational abilities

• Ability to lead teams in a fast-growing operational environment

Preferred Qualifications

• Experience working with Medicaid populations or social care programs

• Experience leading healthcare call centers, patient access teams, community-based health services

• Bilingual Spanish preferred

• Experience working with patient navigation, referral management, or healthcare program enrollment workflows

• Experience working within a high-growth or scaling organization

Compensation & Benefits

• Salary Range: $85,000-105,000, commensurate with experience

• Benefits include:

• 401(k)

• Health, Dental, and Vision insurance

• Unlimited Paid Time Off (PTO)

• Discount on meals

Equal Employment Opportunity

Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

Apply via Epicured’s careers page or through our Applicant Tracking System. Please submit your resume for consideration.

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions.

By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs.

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring a Social Care Coordinator to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll schedule and support non-clinical assessments, navigate members to medically tailored nutrition services and other Health-Related Social Needs (HRSN) supports, and coordinate referrals across internal teams, community-based organizations (CBOs), and Social Care Network (SCN) partners.

This role, reporting to the Associate Director of Member Experience, is ideal for someone who is organized, detail-oriented, and comfortable managing member communications and compliant documentation in a fast-paced care coordination environment.

Key Responsibilities

• Complete training for total access to SCN Platforms

• Perform operating tasks – Member Intake into Epicured Management System (EMS)

• Schedule and support completion of non-clinical assessments and ensure timely follow-up

• Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners

• Provide member support on Inbound and Outbound contacts leveraging Five9 and other partner technology platforms

• Provide ongoing care management and engagement support to active members throughout their program participation

• Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery

• Respond to member inquiries related to services, program participation, and billing coordination in a timely and professional manner

• Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards

Qualifications

Required

• 3–5 years of customer service or member engagement experience

• Knowledge of Medicaid and/or HRSN programs

• Strong communication skills

• CRM or care management platform proficiency

• Problem-solving and active listening skills

Preferred

• Background in healthcare, care coordination, patient support, or community-based services

• Bilingual English/Spanish or multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi)

Compensation & Benefits

Pay: $21–$23/hour, based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to careers@getepicured.com.

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

By joining Epicured's Operations team, you will play a critical role in supporting  innovative healthcare programs, including New York's Section 1115 Medicaid Waiver initiative. This position offers the opportunity to help scale systems that directly support patient access to Food as Medicine programs.

Role Overview:

The QA/QC Manager is responsible for ensuring every customer order shipped from our Healthy Foods Staten Island facility meets the company's quality, food safety, shipping and customer requirements. This position serves as the final quality gate before orders leave the facility.

The QA/QC Manager oversees quality control throughout the fulfillment process, verifying that every meal box contains the correct product packing requirements, corresponding documentation, specialty diet requirements, while meeting all shipping standards.

This role works closely with Production, Fulfillment, Inventory, Procurement and Shipping to eliminate packing errors, improve customer satisfaction and mitigate error.

Key Responsibilities:

Fulfillment Quality Control

• Serve as the final quality authority for all outbound customer orders. 

• Manage random audit of completed orders throughout every shift. 

KPI Management

• Track and report Key Performance Indicators and present quality metrics during weekly operations meetings. 

Shipping Accuracy

• Monitor fulfillment lines ensuring all corresponding labels and boxes for orders are accurate.

• Ensure FIFO procedures are followed.

Quality Audits

• Perform routine audits of and maintain documentation records for assembly lines, packing stations, shipping areas, ice packing procedures, inventory staging and 

finished pallet inspections. 

Root Cause Analysis

• Investigate customer complaints, identify root causes and implement correction course. 

Corrective & Preventive Actions (CAPA)

• Develop corrective actions to reduce recurring issues. (i.e. packing process improvements, SOP revisions, employee retraining, etc.)

Employee Training

• Conduct and maintain training for fulfillment employees on a variety of salient topics such as: food safety, packing SOPs, quality standards, handling requirements, ice packing standards shipping accuracy and product identification. 

• Understand when refresher courses are needed and ensure all team members are adhering to training standards.  

Documentation

• Maintain records including: daily QA inspections, box audit logs, shipping verification logs, temperature verification, corrective actions, customer complaint investigations and non -conformance reports. 

Qualifications:

Required

• 7+ years in Quality Assurance, Food Manufacturing, Fulfillment or Distribution 

• Experience managing a team of hourly employees 

• Track record of building consensus among team members

• Food safety knowledge 

• Knowledge of GMPs 

• HACCP understanding 

• Ability to work in refrigerated environments 

• Strong attention to detail

• Excellent organizational skills 

• Strong problem-solving abilities 

Preferred 

• SQF, BRC, or FSMA experience 

• Lean Manufacturing 

• Six Sigma 

• Meal kit or prepared foods experience 

• Bilingual English/Spanish 

Physical Requirements

• Stand and walk for extended periods 

• Lift up to 50 lbs. 

• Frequent bending, reaching, and walking throughout the facility 

Benefits include:

• 401(k)

• Health, Dental, and Vision insurance

• Meal discounts

Equal Employment Opportunity

Epicured is pro: ud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

Apply via job board, should you have any questions please email careers@getepicured.com.

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions.

This role reports directly to our Associate Director of Customer Experience and is a critical part of Epicured’s New York Medicaid Section 1115 Waiver program, supporting Medicaid members through screening, navigation, and connection to eligible services.

About Epicured

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners.

This role, reporting to the Associate Director of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.

Key Responsibilities

• Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms

• Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs

• Track and follow up on referrals to ensure service delivery and satisfaction

• Maintain accurate documentation in program platforms and internal systems

• Support members with program questions 

• Comply with Medicaid, HIPAA, and NYS DOH requirements

Qualifications

Required

• High school diploma (Associate degree preferred)

• 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields

• Experience in a virtual contact center environment (Five9 preferred)

• 
  

• Strong communication and member engagement skills

• Ability to manage high-volume interactions in a compliance-driven setting

Preferred

• Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs

• Background in healthcare, care coordination, patient support, or community-based services

•  Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi)

Schedule

• Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs

Compensation & Benefits

Pay: $21–$23/hour, based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to careers@getepicured.com.

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions.

About the role 

Epicured is hiring an Application Developer to own and extend Epicore, our internal platform for order management, automation, and reporting. Epicore serves as the system of record for fulfillment across multiple business lines and is central to future automation efforts.

This role is responsible for turning operational workflows into reliable software and ensuring Epicore scales with the business.

 Key Responsibilities

•    Own development, maintenance, and enhancement of the Epicore platform

•    Build order management and cook order automation workflows

•    Integrate Epicore with Shopify, Galley, ShipStation, and other internal systems

•    Support new business lines (Fallon, B2B, acquisitions) through system extensions

•    Improve operational tooling for customer service and fulfillment teams

•    Ensure system reliability, performance, and maintainability

•    Collaborate closely with operations, data, and front-end teams

•    Lead the initial migration of the existing Epicore ASP.NET Web Forms / SQL Server application to a  standardized ASP.NET MVC / Razor-based boilerplate with Microsoft Entra ID authentication, establishing a modern, maintainable foundation before major feature expansion

•   Own technical decision-making within Epicore’s scope and execute work with a high degree of autonomy

•   Provide regular, proactive status updates to the CTO and SVP of Software Engineering, including progress, risks, and tradeoffs

•   Identify and prioritize technical debt remediation as part of ongoing Epicore development

•   Balance stabilization, modernization, and feature delivery to support operational growth

Qualifications

•    4+ years experience building production web applications

•    Strong experience with C# / .NET and SQL Server

•    MVC

•    Knowledge of js framework like react/vue/alpine/angular

•    Experience designing APIs and internal systems

•    Comfortable working in an evolving, operationally-driven environment

•    Strong problem-solving and ownership mindset

•    Experience integrating third-party platforms (Shopify, ERP, shipping systems)

•    Willingness to be partially onsite in Glen Cove, NY

Preferred Qualifications 

•    Experience with order management, fulfillment, or logistics systems

•    Familiarity with healthcare-adjacent compliance considerations

• Salary Range: $125,000 – $150,000, commensurate with experience

• Benefits include:

• 401(k)Health, Dental, and Vision insurance

• Paid Time Off (PTO)

• Meal Discounts

Equal Employment Opportunity

Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

Apply via job board. Please email careers@getepicured.com if you have any questions, thank you.

About Epicured

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring a Member Retention Navigator to support our member retention efforts for the New York State 1115 Waiver by proactively engaging participants enrolled in Health-Related Social Needs (HRSN) programs, including Epicured’s nutrition services. 

The role, reporting to the Associate Director of Member Experience, focuses on preventing voluntary disenrollment, addressing barriers to retention, and helping members maximize the value of their nutrition and social care benefits. 

This role is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.

Key Responsibilities

• Contact members at risk of canceling or opting out of HRSN benefits and provide retention support.

• Identify and address causes of disengagement, including dissatisfaction, life changes, or lack of program awareness.

• Recommend meal plan or benefit adjustments to better align with member needs and preferences.

• Educate members on available nutrition and social care benefits to encourage continued participation.

• Conduct proactive check-ins to assess satisfaction and suggest alternative benefit options when appropriate.

• Document outreach activities, member feedback, and benefit changes in company systems.

• Track cancellation trends and share insights to support retention strategy improvements.

Qualifications

• 3–5 years of customer service, member engagement, or related experience.

• Knowledge of Medicaid and/or HRSN programs preferred.

• Strong communication, problem-solving, and active listening skills.

• Experience using CRM, care management, or similar platforms.

• Ability to build rapport and effectively support diverse member populations.

• Experience in healthcare, care coordination, patient support, or community-based services.

• Bilingual or multilingual candidates encouraged to apply, including Spanish, French, Mandarin, or Hindi.

Schedule

• Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs

Compensation & Benefits

Pay: $21–$23/hour, based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to careers@getepicured.com.

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

By joining Epicured's Client Service team, you will play a critical role in supporting the operations behind innovative healthcare programs, including New York's Section 1115 Medicaid Waiver initiative. 

About Epicured

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring a Manager, Member Experience Team to lead our Member Experience Team supporting New York’s Medicaid Section 1115 Waiver program. In this role, you’ll oversee daily operations and drive key initiatives across our Screening and Navigation, Social Care Coordination, and Member Support functions to support the entire Medicaid member journey from activation through retention.

This role, reporting to the VP of Customer Experience, is ideal for someone who is an experienced people leader, comfortable managing a team in a high-volume, compliance-driven virtual contact center environment.

Key Responsibilities

• Oversee daily operations of a multi-functional contact center supporting NYS 1115 Waiver Medicaid services, ensuring service quality, efficiency, and compliance across all member-facing functions.

• Lead, coach, and develop a team of Social Care Coordinators, Screeners, Navigators, Intake Coordinators, Member Case Managers, Care Management staff, and Retention Coordinators.

• Partner with Team Leads to monitor team performance, provide real-time guidance, and ensure consistent adherence to workflows, productivity targets, and quality standards.

• Administer and manage staff scheduling to ensure adequate coverage across all contact center functions and member service hours.

• Monitor key performance indicators (KPIs) across teams, identify trends, and implement corrective action plans to improve outcomes and member experience.

• Ensure all teams operate in full compliance with Medicaid, HIPAA, NYS DOH, and NYS 1115 Waiver program requirements, including documentation and privacy standards.

• Collaborate cross-functionally with clinical, operations, and network partners to support closed-loop referral processes, member engagement, and continuity of care.

• Manage escalations from Team Leads and staff, serving as the primary point of resolution for complex member or operational issues.

• Support onboarding, training, and ongoing professional development of contact center staff in coordination with HR and program leadership.

• Prepare and present regular operational reports to senior leadership, highlighting team performance, capacity, member outcomes, and program trends.

Qualifications

Required

• High school diploma (Associate degree preferred)

• 5–7 years of experience in customer service, call centers, social services, care navigation, or related fields

• Experience managing a team of 10+ people

• Experience in a virtual contact center environment (Five9 preferred)

• Strong communication and member engagement skills

• Ability to manage high-volume interactions in a compliance-driven setting

Preferred

• Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs

• Background in healthcare, care coordination, patient support, or community-based services

• Bilingual English/Spanish or multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi)

Compensation & Benefits

Pay: $60,000–$65,000/year, based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to careers@getepicured.com.

About Epicured

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners.

This role, reporting to the Associate Director of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.

Key Responsibilities

• Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms

• Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs

• Track and follow up on referrals to ensure service delivery and satisfaction

• Maintain accurate documentation in program platforms and internal systems

• Support members with program questions 

• Comply with Medicaid, HIPAA, and NYS DOH requirements

Qualifications

Required

• High school diploma (Associate degree preferred)

• 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields

• Experience in a virtual contact center environment (Five9 preferred)

• Strong communication and member engagement skills; Mandarin or Cantonese/English language fluency

• Ability to manage high-volume interactions in a compliance-driven setting

Preferred

• Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs

• Background in healthcare, care coordination, patient support, or community-based services

Schedule

• Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs

Compensation & Benefits

Pay: $21–$23/hour, Non-exempt,  based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to careers@getepicured.com.

Epicured is a healthcare company committed to creating premium nutritional solutions,

designed by clinicians and curated by chefs, to combat chronic disease. Operating in a

highly regulated food manufacturing environment, Epicured combines culinary

excellence, operational discipline, and clinical nutrition to deliver exceptional products to

customers across the country.  As the company continues to expand its operations and geographic footprint,

operational leadership will play a critical role in building the next generation of Epicured

facilities.

Position Summary

Epicured is seeking an experienced, results-driven Assistant General Manager (AGM)

to serve as the second-in-command of our flagship food manufacturing facility in Glen

Cove, New York.

This is a senior operational leadership role responsible for helping oversee all aspects

of daily facility operations, including production, food safety, quality, sanitation, logistics,

labor management, continuous improvement, and leadership development.

The Assistant General Manager partners closely with the Senior Vice President of

Operations & General Manager to ensure operational excellence while building the

leadership capability necessary to support Epicured's continued growth.

This position is intended to develop a future General Manager capable of independently

leading a manufacturing facility while supporting Epicured's long-term expansion

strategy. As Epicured continues to grow into new markets and facilities, the Assistant

General Manager will play a critical role in creating scalable operational systems and

developing future leaders.

Key Responsibilities

Operational Leadership

• Partner with the SVP of Operations & General Manager in leading all daily facility
• operations.
• Ensure production schedules are executed safely, efficiently, and on time.
• Maintain exceptional standards for quality, food safety, and customer satisfaction.
• Lead daily operational meetings and communicate priorities across departments.
• Provide leadership coverage during vacations, travel, or other absences of the
• General Manager.
• Make timely operational decisions that support business objectives.
• Drive accountability across all operational departments.

Leadership & Talent Development

• Directly coach, mentor, and develop department managers and supervisors.
• Build a culture centered on accountability, ownership, teamwork, and continuous
• improvement.
• Conduct performance coaching and leadership development conversations.
• Support recruiting, interviewing, onboarding, and succession planning.
• Identify and develop future operational leaders.

Production & Manufacturing Excellence

• Monitor daily production performance and KPI attainment.
• Improve labor productivity and operational efficiency.
• Drive waste reduction initiatives.
• Improve schedule adherence and throughput.
• Ensure standardized work practices are consistently followed.
• Lead Lean Manufacturing and continuous improvement projects.
• Support implementation of new equipment, automation, and process
• improvements.

Food Safety, Quality & Regulatory Compliance

• Champion a culture where food safety and quality are never compromised.
• Ensure compliance with:
• FDA regulations
• HACCP
• GMPs
• OSHA requirements
• Internal food safety programs
• Partner closely with the Executive Chef and Operations Coordinator to maintain
• inspection readiness and regulatory compliance.

Financial & Operational Performance

• Assist in managing labor budgets and overtime.
• Monitor operational expenses.
• Analyze KPIs and identify improvement opportunities.
• Support annual planning and capital improvement projects.
• Drive cost-saving initiatives without compromising quality or service.

Cross-Functional Leadership

• Collaborate closely with: Culinary; Procurement; Inventory Control; Quality Assurance; Maintenance;  Shipping & Logistics; Human Resources; Finance; Customer Experience; Product Development

Communication & Workforce Leadership

• Must be able to effectively communicate, build trust, and lead across all levels of the organization, from frontline production employees (many of whom are native spanish speakers) to executive leadership.

Qualifications

Required:

• Bachelor's degree in Operations Management, Business Administration,
• Engineering, Food Science, Supply Chain, or a related field (or equivalent
• leadership experience).
• 8–10 years of progressive leadership experience in food manufacturing, food
• production, or high-volume manufacturing operations.
• Minimum of 5 years leading managers and supervisors.
• Demonstrated experience managing complex production operations.
• Strong understanding of food safety regulations and manufacturing best
• practices.
• Experience leading large hourly workforces.
• Excellent organizational, analytical, and problem-solving skills.
• Strong financial and operational business acumen.
• Exceptional leadership, coaching, and communication skills.
• Proficiency with Microsoft Office and ERP systems.

Preferred:

• Professional proficiency in both English and Spanish strongly preferred.
• Experience leading a predominantly Spanish-speaking workforce.
• Experience in ready-to-eat meal manufacturing.
• Experience in FDA-regulated food manufacturing.
• HACCP Certification.
• Lean Manufacturing experience.
• Six Sigma certification.
• Experience supporting multi-site operations.
• Experience launching or expanding manufacturing facilities.

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview 

Epicured is expanding its medically tailored meal services to support Programs of All-Inclusive Care for the Elderly (PACE). We're hiring a Member Support Specialist to serve as the primary point of contact for PACE participants and their care teams as they begin and continue their meal program.

In this role, you'll guide participants through onboarding, conduct check-in calls, finalize weekly meal orders, and resolve participant and Registered Dietitian (RD) requests—all within Epicured's ordering portal. Because you'll work closely with elderly members and their caregivers, patience, empathy, and comfort with technology are essential.

This role, reporting to the VP of Member Experience, is ideal for someone who is patient, detail-oriented, tech-savvy, and comfortable managing high-touch member communications in a fast-paced care environment. As Epicured grows its PACE programs, this person will support additional partner sites over time.

Key Responsibilities 

• Conduct welcome onboarding calls with new participants before their first order to confirm order and delivery details like service start date, allergies, and delivery address

• Conduct check-in calls after the first delivery to gather feedback on meals and the delivery experience and strengthen the participant and partner relationship

• Finalize weekly meal orders in the ordering portal, double-checking allergies and participant preferences and making meal swaps as needed

• Manage inbound and outbound calls with participants, caregivers, and partner RDs via phone, communicating clearly and patiently, including with elderly members

• Handle participant and RD requests, distinguishing between adjustments that can be made directly and those that require RD approval

• Process order changes and resolve delivery issues, including meal substitutions and reships

• Track orders and shipments across the Tuesday and Thursday delivery schedule and follow up to confirm successful delivery

• Log call notes, participant feedback, and activity accurately in designated systems 

• Help participants and caregivers navigate the portal as self-service features roll out

• Participate in weekly or bi-weekly meetings to represent the voice of the participant, and share analytically backed feedback

Schedule

• Availability between 11:00 AM–8:00 PM EST (8:00 AM–5:00 PM PST), Monday–Friday; weekly schedule may adjust based on evolving business needs

Qualifications

Required

• 3–5 years of experience in customer service, member engagement, call centers, or care navigation

• Patient, empathetic communicator comfortable working with elderly members and their caregivers

• Comfortable navigating web-based technology platforms and portals; able to learn new systems quickly

• Strong communication and active listening skills, with the ability to ask clarifying follow-up questions

• Experience in a virtual contact center environment (Five9 preferred)

Preferred

• Bilingual strongly preferred—Mandarin and/or Spanish

• Experience with PACE programs, Medicaid, or serving older adult populations

• Background in healthcare, care coordination, patient support, or community-based services

Compensation & Benefits 

Pay: $21–$23/hour, based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time.

Position Overview

We are seeking a motivated and detail-oriented Junior Accountant to join our growing team, with a primary focus on accounts receivable and maintaining accurate, up-to-date balances across all Social Care Networks (SCNs). This role is ideal for someone who thrives in a fast-paced, dynamic environment and is looking for long-term career growth within a rapidly expanding company. The ideal candidate is adaptable, solutions-driven, and willing to take ownership of a broad range of accounting responsibilities.

We're growing fast, and our accounting processes are evolving right along with us — this role is where a lot of that shows up day to day. You'll report to the Staff Accountant and wear a lot of hats: reconciliations one hour, an accounts receivable balance discrepancy the next, then a fixed asset schedule or a process improvement idea before you clock out. Along the way, you'll gain exposure to and receive training in all areas of accounting — a great fit if you're looking to broaden your experience and build your skill set early in your career. If variety energizes you and you want real input into how this team runs, you'll feel right at home.

Responsibilities

• Take primary ownership of the accounts receivable process, including invoicing support, cash application, and payment reconciliation.  Initially some clean up will be involved.

• Maintain and regularly update the system to reflect accurate, current balances across all customers

• Perform daily accounting activities including journal entries, account reconciliations, and month-end close support

• Process accounts payable, including reviewing and coding vendor invoices, processing expense reports, and preparing payment runs

• Perform general accounting support tasks such as data entry, recordkeeping, and filing to keep financial documentation organized and audit-ready

• Ongoing (once cleaned) process and reconcile payments and customer receipts

• Prepare bank reconciliations and maintain supporting schedules

• Maintain schedules for fixed assets, prepaid expenses, and accruals

• Assist with financial reporting and ad hoc accounting projects

• Identify process improvement opportunities and think creatively to solve problems

• Work cross-functionally with internal departments to support accounting operations

• Manage a busy, varied workload while maintaining accuracy and attention to detail

• Support the evolving needs of a fast-growing organization and be willing to expand responsibilities as the company grows

Qualifications

• Bachelor's degree in Accounting 

• Familiarity with basic accounting functions in a corporate environment

• Microsoft Excel skills required (heavy Excel usage)

• Ability to work effectively in a fast-changing and dynamic environment

• Strong problem-solving skills with an "out-of-the-box" mindset

• Self-motivated, organized, and willing to take initiative

• Ability to manage multiple priorities and deadlines under heavy workload conditions

Compensation & Benefits

Salary Range: $60,000–$70,000 annually, commensurate with experience.

Benefits include:

• 401(k)

• Health, Dental, and Vision insurance

Equal Employment Opportunity

Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. 

How to Apply

Apply via Epicured's careers page or submit your resume through the job posting platform for consideration.